I got an email from a guy yesterday. I have talked on the phone with him once and had coffee with him once. We are working together to serve a mutual client. So far, so good right? Well he sends me this email that basically says “When you get this email please call me.” What he forgot to include in the email was a phone number where I could reach him. Ugh! Why do people do this?
Email Etiqutte Tips
TIP #1 – When you email someone and ask them to call you back ALWAYS leave a call back number. In this busy professional world of ours people don’t have the time to track down your phone number. Taking the time to type your phone number demonstrates professional courtesy and it just makes sense.
TIP #2 – Create a signature for your emails and include it with EVERY email that you send.
There are three simple reasons why you should do this – The ABC’s of Email Etiqutte
- Access – it provides your recipient with the necessary information to make contact with you.
- Branding – a signature is a way to communicate to the digital world who you are and what you do.
- Connection – Not only does it provide the necessary information for your intended recipient, but if your email happens to get forwarded by one or more individuals, you are creating a connecting point for others to reach you. Instant marketing tool.
None of us would write a hand-written letter to someone without signing our name to it? As a professional why would you send an email without your professional signature?
I use a signature tool called WiseStamp – www.wisestamp.com – I love it! It lets me create a professional looking signature file that is included in all of my emails. It also lets me include social media icons that link to social media profiles that I am active in like Facebook and Twitter
My signature file looks like this:
President & CEO, Cross Creative Marketing
p (317) 572-7677 m (317) 523-1379
a 2 West Main Street – Studio 201, Greenfield, IN 46140
Awarded “Businessman of the Year for 2009”
by the Greenfield Chamber of Commerce
TIP # 3 – Be sure you are including all relevant details or information necessary to understand your request or point of view. Generalities can many times cause confusion and unnecessary back and forths. Don’t always assume your intended recipient knows all of the “facts.” If there is a call to action that you want your reader to take, then be sure to say so. If you are wanting them to call you and not simply reply to your email, then communicate that appropriately. “John, please call me before me 4 pm today to discuss this matter.”